Shipping policy

At Obvira, we are committed to providing fast, reliable, and environmentally friendly shipping. Below are the details on processing times, shipping methods, and other important shipping information.

1. Processing Time

  • Orders are processed within 1-3 business days after payment is received.
  • Orders placed after 3:00 PM EST or on weekends/holidays will be processed the next business day.

2. Shipping Methods and Estimated Delivery Times

Domestic Shipping (USA)

  • Standard Shipping: Delivered within 2-5 business days.

International Shipping

  • Delivered within 4-10 business days, depending on the destination and shipping method.
  • Customs processing may cause additional delays, which are beyond our control.

3. Free Shipping

  • Free standard shipping is available on all orders over $40, whether domestic or international.
  • No promo code is needed - free shipping will automatically apply at checkout.

4. Shipping Costs

  • For orders under $40, shipping costs are calculated at checkout based on the destination, shipping method, and order weight.
  • Customers will see all applicable shipping charges before completing their purchase.

5. Tracking Information

  • Once your order ships, you will receive a confirmation email with a tracking number.
  • You can track your order directly on our website or through the shipping carrier’s portal.

6. Lost, Stolen, or Damaged Packages

  • We are not responsible for packages lost, stolen, or damaged in transit. However, we are happy to assist you in filing a claim with the shipping carrier.
  • If you encounter any issues, please contact us at info@obvira.com.

7. Customs, Duties, and Taxes (International Orders)

  • Customers are responsible for any customs duties, taxes, or fees imposed by their country.
  • These charges are not included in the shipping cost and must be paid upon delivery.

8. Shipping Restrictions

  • We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted countries due to carrier limitations.
  • Certain items may have shipping restrictions due to size, weight, or regulations.

9. Delayed or Failed Delivery

  • Delays: Delivery times may vary due to factors beyond our control, such as carrier delays or weather conditions.
  • Failed Delivery: If a package is returned to us due to an incorrect address or failed delivery attempt, the customer will be responsible for reshipping costs.

10. Contact Us

For any questions or concerns about your order or shipping, please reach out to us:

  • Email: info@obvira.com
  • Response Time: Within 24 hours (weekends may vary).