Stornierungsrichtlinie

This policy explains how to cancel or change orders and plans in our store. Orders and plans are handled differently, so please read the section that applies to you.

Orders

We start packing orders soon after they come in. To change or cancel an order, email info@obvira.com within 1 hour of placing it. We will do our best to stop it before it ships, but we cannot promise it once it is packed. If we can cancel it, you are refunded to your original payment method.

Cancelling an order does not cancel a plan. See below.

For returns and refunds, see our Refund policy.

Teething Plan

Your plan delivers on the schedule you chose at checkout. Your payment method is stored securely and charged for each delivery at the price shown at checkout. It renews automatically until you cancel it. We email you before each renewal and before any price change.

To cancel, skip or change your plan, log in to your account at obvira.com and open your plan, or email info@obvira.com and we will do it for you. You get an email confirming the change.

Timing: To avoid the next charge, cancel or change your plan by 11:59 p.m. ET the day before your renewal date, shown in your account and in the reminder email. Cancelling stops future renewals only. If a renewal has just been charged, email us within 1 hour and we will do our best to stop it.

Need a break? Skip a delivery or move the date instead of cancelling.

Need help?

Email info@obvira.com. We reply within 24 hours on business days.